Last updated: 18 April 2026 · Effective from: 18 April 2026
These Terms of Service (the "Terms") form a legal agreement between you (or the business you act on behalf of, "you" or "Customer") and CAML ("CAML", "we", "us" or "our") and govern your access to and use of caml.app, any related subdomain and the software and services we provide (collectively, the "Service"). By creating an account, clicking "I agree", or using the Service, you agree to be bound by these Terms. If you are accepting on behalf of a company or other entity, you represent that you have authority to bind it.
CAML is a cloud-based software-as-a-service platform that helps service businesses manage customers, jobs, scheduling, quotes, invoices and communications. We are always working to improve the Service and may add, change or remove features from time to time. We will give reasonable notice of any change that materially reduces functionality you are paying for.
To use the Service you must create an account. You must:
We recommend enabling two-factor authentication in your account settings.
Paid plans are billed in advance on a recurring monthly or annual cycle via our payment processor, Stripe. Pricing is displayed on our pricing page at the time you subscribe. By subscribing, you authorise us and Stripe to charge your chosen payment method automatically for each renewal period at the then-current rate, until you cancel.
Your subscription renews automatically at the end of each billing cycle. You can cancel at any time from within your account; cancellation takes effect at the end of the current paid period, and you retain access until then. We do not provide pro-rata refunds for unused time after a cancellation, except where required by law.
Prices shown on our pricing page are the base subscription fee. Applicable taxes are added at checkout based on your billing address:
We use Stripe (including Stripe Tax) to calculate, collect and remit applicable taxes on our behalf where supported.
We may change subscription prices. For existing paid subscriptions we will give you at least 30 days' notice by email before a price increase takes effect. If you don't accept the new price, you can cancel before the next renewal and will not be charged at the new rate.
If a payment fails, we will retry and email you. If payment remains outstanding for more than 14 days, we may suspend your account. If it remains outstanding for more than 30 days, we may terminate your account. Your data will still be retained for the period described in our Privacy Policy, so you can pay up and reactivate.
All fees are non-refundable except:
You agree not to, and not to permit any other person to:
We may, without liability to you, suspend or terminate your access if we reasonably believe you are breaching this section or creating risk for CAML or other customers. Where practical we will give you notice and an opportunity to fix the issue.
You retain all right, title and interest in the data and content you upload, create or store in the Service, including records about your customers and jobs ("Your Content"). We claim no ownership over Your Content.
You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Your Content solely for the purpose of operating, securing, backing up and improving the Service for you, and as described in our Privacy Policy. This licence ends when you delete the content or your account, subject to reasonable backup retention.
You represent and warrant that:
You can export your data (customers, jobs, invoices, quotes) as CSV at any time from within the Service. If you close your account, you may request a final export within 30 days of closure. After that period, we will delete or de-identify Your Content in accordance with Section 9 of the Privacy Policy.
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. For personal information you put into CAML about your own customers, you are the controller and we act as your processor. You are responsible for having a valid legal basis to collect and provide that information to us, and for responding to your customers' privacy requests. We will reasonably assist you with those requests.
We implement industry-standard technical and organisational measures to protect the Service, including TLS in transit, encryption at rest of sensitive columns, hashed authentication tokens, two-factor authentication, automated backups and access controls. Details are in Section 8 of our Privacy Policy. You are responsible for security on your side, including keeping your password and devices secure and promptly reporting suspected compromise.
We aim to keep the Service available around the clock but don't guarantee uninterrupted availability. We may perform scheduled maintenance (which we will try to announce in advance) and emergency maintenance without notice where necessary. We are not liable for downtime caused by factors outside our reasonable control, including failures of third-party infrastructure (for example, AWS, Stripe, Google or Cloudflare), internet outages, or events of force majeure (Section 14.6).
If you are a consumer under the Australian Consumer Law ("ACL"), you have statutory consumer guarantees (for example, that services will be provided with due care and skill, fit for purpose and delivered in a reasonable time). These Terms do not exclude, restrict or modify any right, remedy, guarantee or warranty that cannot be lawfully excluded under the ACL or any other Australian law. To the extent the ACL permits us to limit liability for breach of a non-excludable guarantee in relation to services, we limit our liability to, at our option: (a) supplying the services again; or (b) paying the cost of having the services supplied again.
If you are a consumer resident in the EU or UK, mandatory provisions of the law of your country of residence apply and nothing in these Terms deprives you of the protection of those provisions. EU consumers may also have access to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Nothing in these Terms is intended to disclaim any warranty or remedy that cannot be disclaimed under the consumer-protection law of your state of residence. Some states do not allow the exclusion of implied warranties or limitation of incidental or consequential damages, so parts of Sections 10 and 11 may not apply to you.
Subject to Section 9, and to the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free, secure, free of all vulnerabilities, or suitable for any specific business purpose beyond what we describe in our documentation.
CAML is a tool to help you manage your business. You are responsible for your own business decisions and legal obligations, including issuing compliant invoices, meeting tax obligations, obtaining consents, complying with WHS laws, and honouring your commitments to your own customers.
Subject to Section 9, and to the maximum extent permitted by law:
Nothing in this section excludes or limits any liability that cannot be excluded or limited under applicable law (including under the Australian Consumer Law, or for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation).
You agree to indemnify and hold us harmless from and against any third-party claims, losses, liabilities, damages and reasonable expenses (including reasonable legal fees) to the extent arising out of or in connection with: (a) your breach of these Terms; (b) Your Content, including any claim that Your Content breaches a person's privacy, anti-spam, intellectual property or other rights; or (c) your breach of applicable law. We will notify you promptly of any claim, allow you to control the defence (with counsel reasonably acceptable to us), and reasonably cooperate at your cost. You will not settle any claim in a way that admits liability on our behalf or imposes obligations on us without our prior written consent. Nothing in this section applies to liability that cannot be lawfully passed on.
You may cancel your subscription or close your account at any time from within the Service or by emailing support@caml.app.
We may suspend or terminate your access to the Service if: (a) you materially breach these Terms and don't fix the breach within 14 days of written notice (or immediately if the breach can't be fixed, including for fraud, illegal activity or a serious security risk); (b) you fail to pay fees after notice as described in Section 3.5; (c) we are required to do so by law; or (d) we discontinue the Service entirely (with at least 60 days' notice and a pro-rata refund of any prepaid, unused fees).
On termination, your right to use the Service ends, outstanding fees become immediately payable, and we will handle Your Content consistently with Section 5.4 and our Privacy Policy. Sections that by their nature should survive (including Sections 5, 9, 10, 11, 12 and 14) will survive.
These Terms are governed by the laws of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria and the federal courts of Australia sitting in Melbourne, except that we may seek urgent injunctive or equitable relief in any court of competent jurisdiction.
We may update these Terms from time to time. If a change is material, we will give you at least 14 days' notice by email or in-app notice before it takes effect, and your continued use after the effective date constitutes acceptance. Non-material changes (for example, clarifications or typo fixes) take effect when posted. The "Last updated" date at the top shows the current version. Historical versions are available on request.
These Terms, together with the Privacy Policy and any pricing or order page you accepted at sign-up, are the entire agreement between you and us regarding the Service and supersede any prior agreements or understandings.
If a court finds any part of these Terms unenforceable, the rest continues in effect, and the unenforceable part will be modified to the minimum extent necessary to make it enforceable while preserving intent.
Our failure to enforce a right under these Terms is not a waiver of that right.
Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, pandemics, war, civil unrest, industrial action, government action, internet or telecommunications outages, or failures of third-party infrastructure. Obligations to pay fees already accrued are not excused.
You may not assign these Terms or your account without our prior written consent. We may assign these Terms (including to an acquirer of our business or assets) without your consent.
These Terms do not create any partnership, joint venture, employment or agency relationship between you and us. Neither party has authority to bind the other.
We may give you notice by email to the address on your account, by in-app notice or by posting on our website. You may give us notice at support@caml.app.
General and support: support@caml.app
Security: security@caml.app
Privacy: privacy@caml.app